Current Opportunities

Responsibilities

• Schedule installations and deliveries: Manage scheduling of delivery, installation, and service appointments while maintaining accuracy in the order processing system.
• Manage service and repair requests: Schedule service and repair tasks, ensuring timely resolution and clear communication with clients.
• Client communication: Provide clear communication regarding service schedules, installation dates, and delivery details to clients.
• Coordinate with installation teams: Work closely with internal and external installation teams to ensure the timely execution of client needs and services.
• Routing and scheduling: Organize and manage technician routes for service, repair, delivery, and installation, ensuring optimal timing and route efficiency.
• Reconcile daily schedules: Regularly verify and reconcile daily schedules, reporting any discrepancies or issues to the relevant department.
• Client issue resolution: Proactively resolve client concerns or complaints by maintaining high levels of client satisfaction.
• Accurate data entry: Enter, update, and maintain accurate client and service-related data.
• Multi-tasking: Handle phone and email correspondence simultaneously, providing timely responses to client inquiries.
• Record-keeping: Maintain detailed records of client interactions, transactions, and feedback to ensure clarity and             accountability.
• Team collaboration: Coordinate with internal teams such as design, sales, and management to ensure up-to-date information and prompt issue resolution.
• Promote services: Promote additional services when appropriate, ensuring comprehensive client experience.
  • Additional duties: Perform other related tasks as assigned by the supervisor.
  • This job has no supervisory responsibilities.

Knowledge/ Skills & Abilities:

• Ability to communicate in both speech and writing.
• Ability to carry out goals and instructions and to follow through on assignments.

Education and/or Experience:

• Associate degree or equivalent from two-year college or technical school.
• or six months to one-year related experience and/or training.
• or equivalent combination of education and experience. Scheduling experience required.

• Read, interpret, and follow basic written/verbal instructions or procedures to accurately pick, pack, ship and put away raw materials and products in a warehouse setting.
• Loading, unloading, and wrapping furniture on delivery trucks.
• Tag and label product.
• Prepare all order for delivery.
• Forklift driving (Training and Certification Provided)
• Perform quality work checks to ensure the warehouse is meeting quality standards.
• Maintain a clean and safe working area.

Knowledge / Skills & Abilities

• Ability to communicate in both speech and writing.
• Ability to carry out goals and instructions and to follow through on assignments.
• Demonstrates a customer focus.
• Ability to safely move up to 50 lbs. or more with assistance.
• Ability to maintain heavy physical activity during shift.
• Ability to bend, stoop, reach, stand, and walk frequently.
• Ability to work in in-door/out-door climate.
• Proficiency in Microsoft Excel preferred.

Benefits:

• • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • 401k
  • Paid Time Off / Flexible Hours
  • Work week Monday – Friday
  • Paid Weekly
  • Great Team Atmosphere
  • Starting from $16.00 per hour-Full-time
  • $200.00 sign on bonus provided after the successful completion of 90 day training.