- NEW: Newly manufactured and customized to your specs.
- PRE-OWNED: Gently used, original condition.
- REFURBISHED: Repainted, reupholstered used parts to your specs.
- NEW: Covered by manufacturer warranty. We’ll repair/replace it.
- PRE-OWNED: Report defects within 5 days. We’ll repair/replace if unacceptable.
- REFURBISHED: Report issues within 5 days. We’ll handle it.
- NEW/REFURBISHED: Not refundable. Custom orders are final.
- NEW (w/ approval): May be returned with 25% restocking fee, must be sellable.
- PRE-OWNED: Returnable within 5 days with 25% restocking fee.
- Quotes are based on building conditions (dock, stairs, elevator, access, staging, hours, union rules).
- You may pick up/install yourself, but we recommend pros. No warranty applies. Missing parts/damage not covered.
- Clear access to dock/elevators.
- No overlapping vendors (painters, carpet layers).
- Power strips, patch cords, and whips connected by electrician.
- Area must be cleared. Sign-off person must be available.
- Signed Quote = final layout approval. Small install changes allowed but may cost extra and delay completion.
- Large projects include a final walkthrough and punch list. Major issues resolved ASAP. Others within 7–10 days.